Support
Answers, and a way to reach a human.
Start with the FAQ. If it’s not here, email us.
Does my SSH session data go to your servers?
No. Agentic SSH is bring-your-own-key and desktop-only — we run no inference backend and no proxy. With Ollama, nothing leaves your network at all. See the Security & Trust Center.
What happens if the AI runs a bad command?
Writes and destructive operations are gated by default (Confirm / Confirm-on-write); Auto mode is opt-in; everything is logged. You see the exact command before it runs.
Do I need to install anything on the target server?
No. It reuses your existing OpenSSH config, ProxyJump and keys.
Which AI models are supported?
Claude, OpenAI and Gemini in the cloud, and local models via Ollama.
Is it a subscription?
Pro is a one-time, perpetual purchase that includes one year of updates. Team is per-seat. See pricing.
How does offline license activation work?
Licenses use ed25519-signed keys and do not require a phone-home to our servers — friendly to air-gapped setups.
Do you offer an air-gapped or on-prem license?
Yes — that’s Enterprise. Talk to sales.
How do refunds work?
See our refund policy.
Still stuck?
Email [email protected] and we’ll get back to you.